Privacy Policy and Procedure

Overview

The intent of this document is to explain how Nutrition Revitalised protects your personal information in accordance with the Australian Privacy Act 1988. It applies to all personal information collected by Nutrition Revitalised, including via www.nutritionrevitalised.com.au and any related social media pages or applications, whether physically or electronically.

This document will also explain why and how we collect your personal information, how we disclose and use it, and what control you have over the information given to us.

Nutrition Revitalised is referred to as ‘We’, ‘Ours’ or ‘Us’ below.

1.0 Collection

Our main purpose for collecting, using, holding, and sharing your personal information is to manage your health. We also use it for business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g., staff training).

We collect personal:

  • From clients when they register an enquiry, request an appointment, purchase, or download a nutrition guide or product, or otherwise in the course of providing our Services at any other time.

  • Face-to-face at our clinic locations 

  • We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment, or communicate with us using social media or event platforms.

  • From third-party service providers when they are engaged to supply services to us, handle referrals, provide information to us, or invoice us for services provided.  This may include but is not limited to: your guardian or responsible person; other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services; your health fund, Medicare, or the Department of Veterans’ Affairs. 

Nutrition Revitalised may collect the following personal information verbally and in writing during consultations, over the phone, email, and over the internet:

  • Your name

  • Date of birth

  • Demographic information including date of birth, sex

  • Contact details including address, email address, contact number

  • Health related information including but not limited to: Weight, height, referring health professionals, healthcare providers, medical history, medical results and tests, medication use, allergies, adverse events, immunisations, social history, family history, and risk factors

  • Billing, Medicare details and health insurance information

  • Health information about you from our other healthcare providers

  • Other information relevant to your consultation

Where an individual chooses not to provide requested information, we will advise of any consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide collaborative care with other members of the healthcare team.

1.1 Website and Cookies

We may use “cookies”; technology to store data on your computer using the functionality of your browser. This is done to determine what pages and posts are being viewed on the site, where traffic is coming from, bounce rate, time on site, etc. This data is anonymous and is used to improve the type of content we create and the user experience.

You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website or social media platforms.

In the course of serving advertisements to our website or social media (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their respective privacy policies. 

1.2 How we protect your data

We use reasonable technical and administrative measures to protect your personal information against theft, loss, and unauthorized access, including the use of an SSL (Secure Sockets Layer) security certificate, using a plugin to limit incorrect logins, and only working with reputable third party companies. Although we always do our best, no system is 100% secure, and therefore, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it.

1.3 Policy review 

This Policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.nutritionrevitalised.com.au. Depending on the nature of the change, we may announce the change on the www.nutritionrevitalised.com.au homepage. In any event, by continuing to use the Website and/or our Service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our Services.

1.4 Contact us

If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details, or raise any privacy concerns you may have, please contact us at info@nutritionrevitalised.com.au.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Last updated 10th Feb 2024